Workmanship of the products (insert, mesh and channel) is guaranteed for 25 years.

Under the condition that the product has been correctly installed in accordance with the appropriate standard (plumbing code AS3500) current at the date of installation and all relevant statutory and local requirements in the State or Territory in which the product is installed.

  • It is guaranteed that the stainless-steel material provided is 316 grade stainless steel. Mill Certificates are available.  However, Bespoke Bathware does not control the availability of these certificates from the mills.
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  • ‘Tea staining’ is a maintenance or installation issue, and as such Bespoke Bathware cannot control these factors. Bespoke Bathware pickles all seams and welds made in order to prevent tea staining in these areas but foreign metal objects can be introduced during construction that may cause staining. Because individual sites and situations can have dramatically different requirements for maintenance, requests for service due to tea staining cannot be accepted by Bespoke Bathware.
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  • The grates and channels must be kept clean, free from debris and corrosion reducer/inhibitors (like Inox) may need to be regularly applied.

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. As per point 2. major failure that relates to installation, assembly or other than actual material properties is not covered in this document.